” This is Richa Tiwari. I am a business communication and soft skills trainer with a Post Graduate degree in Tourism Management and a graduate diploma in Hotel Management.
I have over 13 years of experience in services organizations like The Taj Group of Hotels, Wipro, American Express and NIPE-Genpact.
My unique blend of work experience contributes to my efficient and impactful training delivery for a range of audiences. In the past 13 years, I have managed diverse portfolios: customer service (call center/technical query resolution), back-office operations, credit card disputes resolution, training & development and inter-departmental mid-management screening/ recruitment. In the past, I have worked as freelance communication and soft-skills trainer with a renowned MNC for three years, conducting sessions in Soft-skills, Business Communication, Ethics and Leadership along with facilitating NHOs and NMFs. I have worked with a leading private university in Jaipur, conducting sessions on Communication and Soft Skills.
Furthermore, I have also conducted workshops for leading brands like Thomas cook, HMC (through Panacea consultancy), Best Western Inn hotels, Dreamsoft 4U Pvt ltd, Rominus Pizza etc.