Shayanti Roy

Shayanti is a seasoned professional for over 16 years, mostly in Telecom. Have a wide domain of exposure, experience and knowledge in Corporate Customer Relations, Service Assurance, Customer retention, churn management and business development. Certified as NABET Recognized Trainer ( National Accreditation Board of Education and Training )from Image Consulting Business Institute, Shayanti works with organisations to empower their teams and plan their learning journey and help in credibility building. What she brings to the table is rich cross industry experience and blend that with present day needs of industries

Embarking upon as Trainer and Facilitator since 2017, ( post her a corporate career stint of 12 years)Shayanti has designed and delivered Customer Experience programs in MGM Resorts, Chennai. Daiwik Hotels, Kolkata . She designed and delivered Campus to Corporate programs in Cornerstone International College, MNM Jain College along with a few programs in Thiruthangal Engineering College. A program for teachers in Velammal School. Having worked for organizations in POSH ( Prevention of Sexual Harassment ar Work place and Gender Sensitization), she has also delivered programs for Management Institute, Logistics, Facility Management, Oil and Gas. She also coached and trained 100+ Customer Service professionals in an assignment with an Ecommerce Giant. Shayanti’s approach to her programs and workshops is Psychosocial in nature, she handpicks research content and personalizes them,for easy comprehension and learning, along with releavent industry specific examples. You can expect her programs to be highly engaging, interactive, packed with learnings as well as she allows participants to think and act from their shoes. Her motive under her brand name MindMakeover is- Empower Actions and Decisions