Shayanti Roy

Work Profile started from 2005
Shayanti is a seasoned professional for 14 years, having worked with large brands like, Accenture, Airtel, Vodafone, Tata and Westcorp Conferencing Service, she has hands on experience in dealing with Corporate Customers across industries in IT/ITES, Aviation, Tourism, Manufacturing, FMCG. Her decade long experience in has made her very proficient in training and facilitation. She has managed teams and have had excellent relations at work, which makes her very proficient to facilitate youngsters.
Shayanti has received TRAIN THE TRAINER Accreditation NABET and Facilitated by Image Consulting Business Institute, which makes her proficient to upscale Trainers to next level.
Shayanti also received Accreditation from Scottish Qualification Academy for Soft Skills Management facilitated by Image Consulting Business Institute.
Shayanti specializes in Customer Experience, Sales and Interview Skills and presently is a trainer with Image Consulting Business Institute , Kolkata, on a free lance basis.
Credentials gained in various organizations worked with
 Leveraged Sales/Service Teams through various Capability Building exercises and experiential methods.
 Core expertise lies in driving Customer Service / Sales, for a base of 80,000 corporate customers through tactful leadership and robust coaching methods.
 Leading and driving sales of Telecom Solutions, through Team Members
 Core knowledge of real challenges at work, in large organizations, have helped in delivering the best possible customer centric solutions, using either experiential methods.
 Training Skills and Methodologies- Experiential and Immersive
 Workshop Completed at- Cornerstone International College, Chennai – Campus to Corporate Program ( Feb 2018) – An Experiential Workshop for final year students to be tuned to Job Interviews and preparedness before taking a plunge into the corporate world.
 Workshop Completed at – MNM Jain college , Campus to Corporate Program ( July 2018)
 Workshop completed at – Velammal School – Learning Styles in Students. Completed on ( July 2018)
 Workshop completed at- MGM Beach Resort in Chennai for ‘ Enhancing Customer Experience’ Oct 2018
 Workshop completed at- TC Chennai, Campus to Corporate Program – 30 Hours, 200 students, Dec 2018
 Workshop completed at- TC Chennai, Campus to to Corporate Program- 36 Hours, 250 students. Jan 2019
 Corporate Workshops- Retail 4 hours, IT- 2 Hours, Management Institute- 1 Hour, Hotel- 3Hours
 Trainer at Image Consulting Business Institute- Have conducted 40 hours of Trainings in areas of Customer Service, Sales and Interview Skills.
 Corporate Workshop- Indias first Pilgrim Hotels, 8 day program including two day workshop and 6 days of mentoring.- October 2019
 Own Venture : https://royshayanti722wixsite.com/mindmakeover
Other Training Experiences
Airtel 2016-2017- Team coached and Trained on Corporate Sales and Enterprise Account
Management
Vodafone : (2011-2016)
Vodafone Team- Sales Training for a team of 14 members – 2013- 2016- Workshops conducted
for field sales team, to sell, with a consultative mindset, and win over customer. Combining
consultative methods with influential techniques to win deals and making way for more business to
come.
Vodafone Team-Customer Service Training 15-20 people 2013-2016 Trainings conducted with team
members, involved in retaining customers, and managing churn. Immersive methods, experiential
activities, case studies, videos used as various tools of creating customer centricity, ownership and
accountability.
Westcorp Conferencing Solutions ( 2009-2011)
Westcorp Conferencing Solutions Team- Technical Training done – 50 people( 2009-2011) for Audio
Conferencing users. Technical hands on training, to break free from a conventional conferencing
environment. Simulations and practical sessions held as a part of technical training environment.
Trainings done for Field Sales Employees in Airtel ( 2006-2009) Several small workshops conducted
for Field Sales Employees , to enable and educate them towards being empowered sales personnel.
Accenture- 2005 May- 2006 Jan
Have done several Hosting and Emceeing in events in most companies that i have worked with,
giving me an edge to connect with crowd and therefore leading to excellent delivery.

I believe in synergy, team work, commitment and have a high regard for values
Thanks and Regards,
Shayanti