This is Radhika Raghuraman. A versatile, multilingual result oriented trainer with 16+ years of work experience both within India and abroad. Demonstrated expertise in the fields of process coaching, behavioral & motivational training & self improvement. My experience in multicultural and multilingual backgrounds enables me to perform optimally in all situations & circumstances.
Key strengths include:
Motivation & Drive
Training, Coaching & Mentoring Skills
Clients – REC, Infusion, Carpediem, Thomson Reuters, Microsoft, Bodhih, SKF Technologies, Converteam, Sutherland, Hero Mindmine, Mphasis, Wipro, Timken, Accenture, P-Factor, SAP, OPI, KPMG, Barclay Bank, Strobus Consultancies, iProdigy, CNL, Eternity Training, Tech Mahindra, Ether Ventures, Tesco, Fidelity, Volvo, Huawei, L&T, Ka-Care, Sona College of Technology, Delphi Info Services, Greatscope Consulting, MSR School of Advanced Studies, Smart Foundation, Infosys, World Vision, Infusion, ASM Ltd., HSBC, 24/7, Vertex, Honeywell, Ascendum, Cognizant, Essential 5, Mpact and Consero Solutions among others.
My assignments have comprised of designing, developing & delivering extensive training modules for customer-interacting functions at various levels. Have also been a part of Leadership Development Programs. Specialize in voice and non-voice processes, customer touch-points of service delivery functions. Topics range from Customer Service Delivery, Behavioral Competencies, Analytical Thinking, English, Phonetics, Voice & Accent, Culture (UK & US) to Handwriting Comprehension & Basic Process Training. Have helped with revamping and streamlining various reports and monitoring forms to help increase the productivity of teams. Have been actively involved in recruitment, hiring and training of new agents. Have conducted refresher training for tenured agents and been involved in Performance Management for processes during season peaks.”