Manish Bhatia
Author: Manish Bhatia

Certified Mindfulness Trainer

Did you know that customers can HEAR you SMILE? Research says that while you speak over the phone, a difference in tone can be noted distinctly by the person on the other end of the call. If you are smiling, your tone of voice and inflection will sound better as compared to when you don’t smile.

If you didn’t know this then you need to read this article. I am here to share 10 phone etiquette tips for a sales call. I suggest you memorize these tips in order to nail those cold call sessions.

10 Phone Etiquette Tips for a Sales Call

  1. Introduce yourself and ask for permission to talk: This practice depicts the right approach and mannerism to ask the customer’s permission before you start pitching. It would be very rude to start talking abruptly about your product.
  2. This practice depicts the right approach and mannerism to ask the customer’s permission before you start pitching. It would be very rude to start talking abruptly about your product.
  3. Have a clear and speed-checked voice: Be very clear in your communication. You should not talk too fast or the customer won’t be able to comprehend your message. Also, do not talk too slow or the customer will lose patience and hang-up.
  4. Test your speech pattern: It’s possible that you may not be aware of certain faults in your manner of speaking. If you find yourself stammering or using words like ‘ummmmm… so we have this product called ….uhhhh…” It annoys the customer. Record your speech and have someone point out these flaws for you. Then work towards improvement.
  5. Call from a quiet area: Do not make it difficult for the customer to hear you. Also, make sure that you have a proper cell network to avoid breaks during the conversation.      
  6. Sound conversational: You’ve made a scripted conversation but do not read word-to-word while speaking with the customer. This becomes very evident as your tone sounds robotic. This reduces your credibility with the customer.
  7. Research the product thoroughly: Figure out in advance what type of questions or doubts your customers will have. This is the best way to not falter but to get things rolling.
  8. Research the customer’s background: Who is the customer? What is their work position? What are their pain points and how can you solve their problems? Keep the solutions ready with you. You will be confident while speaking to them.
  9. Confirm date and time for the next appointment: Before hanging up, ensure to book another appointment with them. Not‘next week’ but at “4.00 pm on the 26th of September”. Do not book an ambiguously scheduled appointment.
  10. Send a thank you mail: Email the customer appreciating the time they gave you over the call. They really didn’t have to but they did anyway, right? So, be grateful to them and show that you are thankful for their time.

Let these 10 phone etiquette tips for a sales call be printed and pasted on your office wall and in your diary. These tips will pave your way to successful targets reached by the end of every month. Or you could contact our professionals to train or coach you with the right skills.

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